Usually the file didn’t transfer completely, isn’t a sound pack, or the cloud sound pack’s files are no longer available. Make sure the file is complete and try again, or ask the sender to export a local sound pack instead.
The message
The app says the sound pack can’t be recognized or is damaged (no importable sound data was found) and asks you to make sure the file is complete and try again.
How to fix it
- Incomplete file: when it’s sent through a chat app, make sure the file has fully downloaded (same size as the original) before importing.
- Not a sound pack: only files created by Export backup / sound pack can be imported.
- Cloud sound pack can’t be read: cloud sound packs need internet and may fail when the cloud files are no longer available — ask the sender to export a local sound pack instead. See Backup/share sound packs.
